FAQ

Welcome to our FAQ page

Please see below for a list of our frequently asked questions.

1. What are your hours of opening?
Our office hours are from 08.30hrs until 17.30hrs.


 2. Can I contact you by telephone outside office hours?
Yes – Just call our usual office number (0151 231 6620) and your call will be diverted to our duty staff.


3. Can I have an appointment on a Saturday?
Yes – By prior arrangement with the lawyer handling your case.


4. Can I have a home visit?
Yes – By prior arrangement with the lawyer handling your case.


5. Can I have an appointment outside office hours?
Yes – By prior arrangement with the lawyer handling your case.


6. How much do you charge to prepare a Will?
A straightforward Will would cost £150.00 + VAT. For those clients with more complicated personal affairs who require bespoke advice, we will provide a fixed fee service following our initial meeting.


7. How much do you charge to sell or buy a house?

Property value up to £200,000
Sale – £675.00 + VAT
Purchase – £750.00 + VAT ( plus any applicable stamp duty)

Property value £200,000 – £750,000
Sale – £795.00 + VAT
Purchase – £875.00 + VAT (plus any applicable stamp duty)

Property value over £750,000 – please contact us for an individual quote.

These charges will be subject to VAT and disbursement fees – local search; utility search; Land Registry charges; bank transfer fees;etc

We do not charge additional fees for acting for the lender, storage and archiving, postage or photocopying.

Should you wish to receive a full quote which includes the estimated disbursements, please contact us on 0151 231 6620.


8. Will you charge me for initial advice?
We are usually prepared to have an initial consultation, at no cost, to discuss your case. This can take place over the phone or at our Stanley Street office in Liverpool City Centre.


9. How much do you charge for a divorce?
An uncontested divorce costs £600.00 + VAT (£720.00) plus Court fees of £550.00 (Total £1,270.00) If there are any other matters relating to the divorce, such as disputes regarding children or financial matters, then your lawyer will provide you with a written estimate of these costs.


10. How quickly can an appointment be arranged?
We can meet with you as soon as is necessary – including same day and out of office appointments for emergency and urgent matters.


11. Do you have disabled access?
Yes – Please contact us in advance of your appointment if you have any access requirements.


12. Are your staff qualified?
Yes – The lawyers that will handle your case at Quinn Barrow are all fully qualified solicitors. Our experienced support staff are supervised by the case handling lawyer.


13. What type of work do you do?
Details of the work we do are detailed on our website. Make us your first call for legal advice – if we cannot help, we can refer you to one of our extensive network of legal and professional contacts.


14. How much do you charge?
There is no simple answer to this!  It depends upon the type of service you require. We offer a full range of funding options – including “No Win No Fee”; Fixed prices; Monthly retainers; etc. Once we take your case on, we will fully explore with you the most suitable funding option including working with your Legal Expenses Insurer.


15.  How long do matters take?
At Quinn Barrow, we will undertake your legal case/transaction as efficiently and quickly as possible. However some legal work is unpredictable – especially areas such as litigation and probate.


16. Can I pay by credit/debit card?
Yes – We accept all major credit and debit cards.


17. Can you help me complain about another Solicitor?
Yes – We have pursued other lawyers for professional negligence, locally and nationally.


18. Can I e-mail you?
Yes – All our lawyers and staff can be contacted by e-mail. General or initial contact can be made via enquiries@quinn-barrow.co.uk.


19. Do I need a solicitor for a Court case?
A Solicitor may not be required for a small claims case. You may want to consult a solicitor if you are unclear about the merits of your case, or to discuss other options, such as mediation.

For larger claims, it is advisable to use a solicitor to represent you. Taking advice before proceeding with litigation could save you money in the long run.


20. Settlement Agreements – How much do you charge?
Our minimum charge for advising on a Settlement Agreement is £350 + VAT. These were previously known as Compromise Agreements. Don’t worry as these costs are met by your ex-employer.


21. First Interview – what should I bring?
Please bring with you photographic ID. A passport or driving licence is preferable but any government issued ID – even a bus pass will help. Please bring proof of residence – utility bill; bank or credit card statement;etc. They should be dated no later than 3 months from your interview. Mobile phone bills are not acceptable.


22. Are you insured?
Yes. Our current professional indemnity insurers are QBE Insurance (Europe) Limited c/o Aon UK Ltd of 8 Devonshire Square London EC2M 4PL. The geographical coverage extends to acts or omissions arising out of  Quinn Melville Barrow LLP’s professional business on a worldwide basis.

 


23. What do I do if I am not satisfied with the service you have provided?

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we provide, then you should inform us immediately so that we can do our best to resolve the problem.

In the first instance, it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage.  If you would like to make a formal complaint, please contact us for a copy of our complaints procedure. Making a complaint will not affect how we deal with your case.  Please note that Paul Barrow is the Complaints Partner at the Practice and he will investigate the complaint in accordance with our complaints procedure.

If we cannot resolve your complaint, the Legal Ombudsman can help and they will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must make your complaint to the Legal Ombudsman:

  • Within 6 months of receiving a final response to your complaint

AND

  • No more than 6 years from the date of the act/omission; or
  • No more than 3 years from when you should have reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details:

Visit: www.legalombudsman.org.uk

Call:  0300 555 0333 between 9am – 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman

PO Box 6806

Wolverhampton

WV1 9WJ

Further, The Solicitors Regulation Authority (SRA) can help you if you have any concerns.

Please note that alternative complaints bodies such as Pro-Mediate UK Limited exist. However, we do not agree to the use of Pro-Mediate UK Limited because we consider that the service offered by the Legal Ombudsman to be the most appropriate means of resolving any disputes.  If you would like to make representations as to why we should use Pro-Mediate UK Limited, then you may do so.

If you are a client and we have made a contract with you by electronic means (website, email etc.) you may be entitled to use an EU on-line dispute resolution service to assist with any contractual dispute you may have with us. This service may be found at “HTTP:/ec.europa.eu/odr”.

Our email address is enquiries@quinn-barrow.co.uk

Next Steps

If you have a question or are interested in our services please feel free to get in touch:

Contact us now Or call us on: 0151 231 6620