Phone: 0151 231 6620
Fax: 0151 231 6621
HOW CAN WE HELP?
Please contact us for a copy of all complaints policy. Paul Barrow is the Complaints Partner. He will investigate the complaint in accordance with our complaints procedure. If you are not satisfied with the outcome of the investigation you can contact the Legal Ombudsman about your complaint. Further, alternative complaints bodies such as Pro-Mediate UK Ltd exist. However, we do not agree to the use of Pro-Mediate UK Ltd because we consider that the service offered by the Legal Ombudsman to be the most appropriate means of resolving any disputes. If you would like to make representations as to why we should use Pro-Mediate UK Ltd then you may do so.
If you are a client and we have made a contract with you by electronic
means (website, email, etc.) you may be entitled to use an EU online
dispute resolution service to assist with any contractual dispute you may
have with us. This service may be found at http://ec.europa.eu/odr. Our
email address is